Is Data Privacy and GDPR Legislation A Concern for social CRM?

Privacy is a fundamental right of every person. While an individual is mostly capable of ensuring their privacy in real life, maintaining so in the present age of digital globalization is a far more complex process. Digital privacy is inherently a grey area. But the recently implemented GDPR, or General Data Protection Regulation, aims to … Continue reading Is Data Privacy and GDPR Legislation A Concern for social CRM?

Growing Your Business With the Advancement in CRM Technology

Even in this democratized consumer market the customer still is king. Enterprises, however large they may be, find it imperative to woo customers all the time in a never ending courtship. CRM is at the core of this customer courtship. CRM in the old days used to be pretty simple but it has moved with … Continue reading Growing Your Business With the Advancement in CRM Technology